Shipping policy

SHIPPING POLICY

Thank you for shopping with The Doll Factoryyy! 

Please allow 1–3 business days for order processing before your order is shipped. Processing time is separate from shipping time.

STANDARD SHIPPING: Estimated delivery is 3–5 business days after processing.

EXPRESS SHIPPING: Estimated delivery is 1–2 business days after processing.

Orders of $100 or more qualify for free standard shipping.

Once your order has shipped, tracking information will be sent to the email address or phone number provided at checkout.

Please make sure your shipping address is correct before submitting your order. The Doll Factoryyy is not responsible for packages delivered to an incorrect address provided by the customer.

The Doll Factoryyy is not responsible for shipping carrier delays or packages marked as delivered by the carrier. If you experience an issue with delivery, please contact the shipping carrier using your tracking information.

If you receive an incorrect or damaged item, please contact us with your order number and photos so we can review the issue.